 In the Healthcare Industry, stacks of paper are generated with every procedure and claim. When healthcare claims are paid, payors generate Explanation of Benefit (EOB) forms with detailed information about the claim and reimbursement. The format of EOB’s varies from one company to another, and the information can be difficult to locate and time consuming to process. Efficiently processing the volumes of information is a daunting task. Manual processes are very labor intensive and subject to errors.
This was a problem faced by Practicare Medical Management, Inc. Practicare specializes in medical billing and accounts receivable management. Serving over 70 multispecialty medical practices throughout New York, Pennsylvania, and New Jersey, Practicare manually processed hundreds of EOB’s every week.
Enter AnyDoc Software and Stellar Office Solutions, LLC. AnyDoc has developed an entire suite of products for scanning and automated data capture. Stellar Office Solutions is an authorized reseller staffed with professionals ready to design, implement, and support a variety of solutions based on AnyDoc Software.
One of AnyDoc’s products (AnyDocEOB) was developed specifically for automating the processing of EOB’s. Documents are scanned, data is extracted with sophisticated optical character recognition (OCR) technology, then verified for accuracy. Data is validated by balancing procedural charges, claim totals, and EOB totals in order to maintain accuracy. The information can be indexed and archived for quick retrieval.
Practicare’s implementation of AnyDoc made a considerable impact on their business process. Prior to installing the solution, handling an EOB from receipt to filing required 3 days. That time has now been reduced to 4 hours. The payback on the project was about 13 months. As an added benefit, customer service improved because personnel were now able to direct their attention to clients instead of posting payments and tracking down files.
Some of the benefits of a project like this are planned and expected. Others occur unexpectedly and enhance the outcome even further. Healthcare is one industry that can benefit from imaging and automated data capture. Stellar Office Solutions may be able to take the pain out of a business process of yours. Contact us to arrange a free consultation. | 
